In simple words
Companies and Consent Managers must publish how you can use your rights and what identifiers you need. They must reply to grievances within a reasonable period not exceeding ninety days. You can also nominate people to use your rights.
- What this means for you
- Use the method published by the company. Expect a response within ninety days at the most.
- What this means for businesses
- Publish the rights request method and identifiers, and meet the ninety day limit.
- Everyday example
- You use your customer ID on a telecom company's privacy page to request your data summary.
Who it applies to
Data Fiduciaries, Consent Managers and Data Principals.
Related sections and Schedules
Official textas notified
Source: MeitY copy of the Gazette, page 29. Printed dashes are shown as colons; the wording is unchanged.
(1) For enabling Data Principals to exercise their rights under the Act, the Data Fiduciary and, where applicable, the Consent Manager, shall prominently publish on its website or app, or both, as the case may be,
(a) the details of the means using which a Data Principal may make a request for the exercise of such rights; and
(b) the particulars, if any, such as the username or other identifier of such a Data Principal, which may be required to identify her under its terms of service.
(2) To exercise the rights of the Data Principal under the Act, she may make a request to the Data Fiduciary to whom she has previously given consent for processing of her personal data, using the means and furnishing the particulars required by such Data Fiduciary for the exercise of such rights.
(3) Every Data Fiduciary and Consent Manager shall prominently publish on its website or app, or both, as the case may be, within a reasonable period not exceeding ninety days under its grievance redressal system for responding to the grievances of Data Principals and shall, for ensuring the effectiveness of the system in responding within such period, implement appropriate technical and organisational measures.
(4) To exercise the rights of the Data Principal under the Act, she may, in accordance with the terms of service of the Data Fiduciary and such law as may be applicable, nominate one or more individuals, using the means and furnishing the particulars required by such Data Fiduciary for the exercise of such right.
(5) In this rule, the expression “identifier” shall mean any sequence of characters issued by the Data Fiduciary to identify the Data Principal and includes a customer identification file number, customer acquisition form number, application reference number, enrolment ID, email address, mobile number or licence number that enables such identification.