In simple words
If the Board thinks a complaint can be solved by mediation, it can ask the parties to try mediation.
- What this means for you
- Your complaint might be settled through mediation instead of a full inquiry.
- What this means for businesses
- Consider mediation to resolve disputes quickly.
- Everyday example
- A user and an app agree, through a mediator, that the app will delete wrongly kept data.
Who it applies to
The Board and parties to complaints.
Related Rules
No specific rule. The text of the Act applies on its own.
Related sections
Official textas notified
Source: MeitY copy of the Gazette (CG-DL-E-12082023-248045), page 16. Printed dashes are shown as colons; the wording is unchanged.
If the Board is of the opinion that any complaint may be resolved by mediation, it may direct the parties concerned to attempt resolution of the dispute through such mediation by such mediator as the parties may mutually agree upon, or as provided for under any law for the time being in force in India.