--- title: "What happened to you? Everyday privacy and fraud situations" description: "108 everyday situations, from a bank agent calling on a personal number to a ride driver who will not stop texting: your rights and how to fight it, step by..." url: "https://dpdpr.in/rights/scenarios/" canonical: "https://dpdpr.in/rights/scenarios/" site: "dpdpr.in" updated: "2026-11-02" disclaimer: "Independent reference, not legal advice. Not affiliated with the Government of India or MeitY." --- # What happened to you? Everyday privacy and fraud situations Plain-language help for ordinary people. General information, not legal advice. Helplines, portals and screen names were checked against official Government and regulator pages on 1 November 2026. Portals change: if a screen looks different, follow the words on the screen and the official guide linked in each step. 108 situations. Each page leads with **your rights** and **how to fight it, step by step**, then how to check whether the person is genuine, how to hold the company accountable, and what to do if it is a fraud. ## All situations - [\*\*A caller from a personal number knew all my bank details: genuine bank staff or fraud?\*\*Someone said they were from your bank or its agent, called from a personal mobile, and knew your details.](https://dpdpr.in/rights/scenarios/bank-impersonation-call/) - [\*\*Someone called with personal details I never shared with them\*\*A caller knew your name, address, purchases or family details, and named a company.](https://dpdpr.in/rights/scenarios/caller-knew-my-details/) - [\*\*I got a KYC update message or call: is it really my bank?\*\*A message or call says your KYC is pending and your account will be blocked.](https://dpdpr.in/rights/scenarios/fake-kyc-sms/) - [\*\*A delivery person or courier kept my number and is contacting me\*\*A delivery person messages or calls you after delivery, or a 'courier' calls about a parcel.](https://dpdpr.in/rights/scenarios/delivery-partner-misuse/) - [\*\*A ride app driver keeps calling and texting me from different numbers after the ride\*\*After a trip, the driver sends messages like 'Hi' or 'call me' on SMS or WhatsApp, from more than one number.](https://dpdpr.in/rights/scenarios/ride-driver-contacting-me/) - [\*\*A self-drive car rental host has my licence, ID and number, and is misusing them\*\*You rented on a platform like Zoomcar where the car belongs to a private host, and the host now contacts you or misuses your documents.](https://dpdpr.in/rights/scenarios/self-drive-rental-host/) - [\*\*A video call says I am under 'digital arrest' by police, CBI or customs\*\*A caller in uniform on video says you are under arrest and must pay or stay on the call.](https://dpdpr.in/rights/scenarios/digital-arrest/) - [\*\*A loan app or recovery agent is calling my relatives and friends\*\*A recovery agent calls your family, friends or contacts, or threatens you.](https://dpdpr.in/rights/scenarios/loan-app-threats/) - [\*\*My credit report shows a loan I never took\*\*A loan or card you never applied for appears on your credit report.](https://dpdpr.in/rights/scenarios/loan-i-never-took/) - [\*\*My SIM suddenly stopped working\*\*Your SIM lost network without warning, possibly because someone got a duplicate SIM.](https://dpdpr.in/rights/scenarios/sim-stopped-working/) - [\*\*A SIM was taken in my name, or telecom staff leaked my details\*\*Sanchar Saathi shows numbers you never took, or a telecom employee or retailer shared your data.](https://dpdpr.in/rights/scenarios/sim-in-my-name/) - [\*\*A seller from a shopping app contacted me on WhatsApp or by phone\*\*After an order, a seller messages you directly, to sell, ask for reviews, or offer refunds outside the app.](https://dpdpr.in/rights/scenarios/seller-contacted-off-platform/) - [\*\*An insurance agent knows my policy details and keeps calling\*\*An agent or 'advisor' knows your policy, sum assured or renewal date.](https://dpdpr.in/rights/scenarios/insurance-agent-knows/) - [\*\*A hospital or lab staff member shared my reports on WhatsApp\*\*Your test results or medical records were shared without your consent.](https://dpdpr.in/rights/scenarios/hospital-shared-reports/) - [\*\*My employer shared my personal data with others\*\*Your employer or its vendor shared your salary, bank, medical or ID details.](https://dpdpr.in/rights/scenarios/employer-excess-data/) - [\*\*My housing society shared residents' data or CCTV footage\*\*The committee or security agency shared your phone number, flat details or CCTV clips.](https://dpdpr.in/rights/scenarios/housing-society-cctv/) - [\*\*My child's school app collects too much or shares my child's data\*\*A school or ed-tech app collects or shares more than it needs about your child.](https://dpdpr.in/rights/scenarios/school-app-children/) - [\*\*A company told me my data was leaked in a breach\*\*You got a breach notice, or read that a company you use was hacked.](https://dpdpr.in/rights/scenarios/breach-notice/) - [\*\*A company keeps sending marketing after I said stop\*\*Calls, SMS or emails continue after you opted out or registered DND.](https://dpdpr.in/rights/scenarios/marketing-after-opt-out/) - [\*\*A customer care number turned out fake, or a real agent misused my data\*\*A helpline number you found online led to a scammer, or a real support agent misused your details.](https://dpdpr.in/rights/scenarios/fake-customer-care/) - [\*\*Someone made a fake profile using my name or photos\*\*An account impersonates you or uses your photos.](https://dpdpr.in/rights/scenarios/fake-social-account/) - [\*\*My phone was lost or stolen, or a repair shop accessed my data\*\*Your phone is gone, or a shop or person who had it misused what was on it.](https://dpdpr.in/rights/scenarios/phone-lost-or-stolen/) - [\*\*A bank employee told someone I know about my balance, loans or statement\*\*Someone in your circle knew your bank balance, loan or account statement, and it seems to have come from bank staff.](https://dpdpr.in/rights/scenarios/bank-staff-told-others/) - [\*\*My bank shared my account details or statement with my employer\*\*Your salary bank or loan bank gave your employer details or a statement you did not authorise.](https://dpdpr.in/rights/scenarios/bank-shared-with-employer/) - [\*\*A scammer knew my branch and that my KYC was pending, so the leak must be from the bank\*\*A fraud call or SMS quoted your branch, your account type or a pending KYC update.](https://dpdpr.in/rights/scenarios/scammer-knew-kyc-pending/) - [\*\*A credit card telecaller on a personal mobile knew my PAN, employer and even my other bank\*\*A sales caller pushing a card or loan quoted your PAN, employer and accounts at another bank.](https://dpdpr.in/rights/scenarios/card-telecaller-knew-pan/) - [\*\*A loan or card agent admitted my details came from a bank branch\*\*An agent told you openly that a branch employee gave them your details.](https://dpdpr.in/rights/scenarios/dsa-said-data-from-branch/) - [\*\*Right after I got a new card, a caller knew the card number and my PAN\*\*Within days of a new card arriving, a caller quoted its digits and your PAN.](https://dpdpr.in/rights/scenarios/caller-knew-new-card/) - [\*\*A reward points or limit upgrade call used my real card limit and address\*\*A caller offering to redeem points or raise your limit knew your real limit and address, and asked for an OTP.](https://dpdpr.in/rights/scenarios/reward-points-call/) - [\*\*A credit card was issued and activated in my name without my consent\*\*A card you never asked for arrived, was activated, or appeared on your credit report.](https://dpdpr.in/rights/scenarios/credit-card-issued-without-consent/) - [\*\*My own bank's loan or card sales team calls me every day\*\*Your bank keeps calling to sell loans or cards, even after you said no.](https://dpdpr.in/rights/scenarios/bank-loan-team-calls-daily/) - [\*\*My bank says its customer data was found on the dark web\*\*Your bank or a news report says customer data from your bank was leaked.](https://dpdpr.in/rights/scenarios/bank-data-on-dark-web/) - [\*\*My new number gets the previous owner's bank OTPs and recovery calls, or my old number was given away\*\*Mobile numbers are recycled. You now get someone else's OTPs and loan calls, or your own unused number went to a stranger.](https://dpdpr.in/rights/scenarios/new-number-previous-owner/) - [\*\*The SIM shop took my fingerprint twice and an extra SIM was issued on my Aadhaar\*\*A retailer asked you to scan again, and later Sanchar Saathi showed a second SIM in your name.](https://dpdpr.in/rights/scenarios/sim-shop-took-fingerprint-twice/) - [\*\*Someone got a duplicate of my SIM and emptied my bank account\*\*Your phone lost signal, and soon after money left your account using OTPs sent to your number.](https://dpdpr.in/rights/scenarios/sim-swap-emptied-account/) - [\*\*My broadband or mobile provider's data seems to feed spam calls\*\*Right after a new connection or plan change, spam calls start quoting it.](https://dpdpr.in/rights/scenarios/provider-data-feeds-spam/) - [\*\*Someone listed me as a loan reference without asking, and agents now threaten me\*\*A friend, colleague or stranger named you as a reference and recovery agents now call you.](https://dpdpr.in/rights/scenarios/listed-as-loan-reference/) - [\*\*A relative gave my number to their lender and now I get the recovery calls\*\*Your number was given as a contact for someone else's loan.](https://dpdpr.in/rights/scenarios/relative-gave-my-number-to-lender/) - [\*\*Recovery agents called my office, HR or colleagues\*\*Agents contacted your workplace about your loan.](https://dpdpr.in/rights/scenarios/recovery-agents-called-office/) - [\*\*A loan app read my contacts and messaged everyone that I am a defaulter\*\*Your friends and family received messages calling you a fraud or defaulter.](https://dpdpr.in/rights/scenarios/loan-app-messaged-contacts/) - [\*\*A loan app is threatening to send morphed nude photos of me\*\*Agents say they will share edited intimate photos unless you pay.](https://dpdpr.in/rights/scenarios/loan-app-morphed-photos/) - [\*\*Money was credited by a loan app I never applied to, and now they demand repayment\*\*An unknown amount landed in your account and agents demand much more back.](https://dpdpr.in/rights/scenarios/loan-credited-never-applied/) - [\*\*My credit report shows loans or enquiries I never made\*\*Your credit report lists a loan, card or enquiry you do not recognise.](https://dpdpr.in/rights/scenarios/credit-report-unknown-loans/) - [\*\*I checked my credit score on a marketplace app and now banks and agents call nonstop\*\*After using a free credit score or loan marketplace app, loan and card calls started.](https://dpdpr.in/rights/scenarios/credit-score-app-calls/) - [\*\*One loan eligibility form gave me dozens of calls and OTPs a day\*\*You filled one online form and now get OTPs and calls from many lenders.](https://dpdpr.in/rights/scenarios/loan-form-dozens-of-calls/) - [\*\*A caller ID app shows my name and details to strangers\*\*People who never had your number see your name, or a wrong or offensive name, when you call.](https://dpdpr.in/rights/scenarios/caller-id-app-shows-my-name/) - [\*\*Before my car insurance renewal, dozens of agents call and WhatsApp me\*\*Weeks before your motor policy expires, agents from many companies call with your car and policy details.](https://dpdpr.in/rights/scenarios/car-insurance-renewal-calls/) - [\*\*Agents from other insurers know my health policy and push me to port\*\*Callers know your health insurer, sum insured and renewal date, and push you to switch.](https://dpdpr.in/rights/scenarios/agents-know-health-policy/) - [\*\*My insurer passed my details to an aggregator or partner\*\*You bought from an insurer, and an aggregator or partner you never used now contacts you.](https://dpdpr.in/rights/scenarios/insurer-shared-with-aggregator/) - [\*\*I took one quote on an insurance aggregator and the calls never stop\*\*After one online quote, calls from the aggregator and insurers continue for months.](https://dpdpr.in/rights/scenarios/insurance-aggregator-calls/) - [\*\*A caller from 'IRDAI' or the Insurance Ombudsman said I can get a refund on my old policy\*\*Someone claiming to be from IRDAI or an ombudsman promised a refund or bonus for a fee.](https://dpdpr.in/rights/scenarios/fake-irdai-refund-call/) - [\*\*An agent forged my signature and bought a policy using my KYC\*\*A policy you never agreed to was issued using your documents, and premiums are being demanded or debited.](https://dpdpr.in/rights/scenarios/agent-forged-policy/) - [\*\*Can my employer see my health claims through the group policy?\*\*You are worried HR can see your diagnosis through the company health cover.](https://dpdpr.in/rights/scenarios/employer-sees-health-claims/) - [\*\*After buying a new car I get roadside assistance, resort and holiday package calls\*\*Soon after registering a new vehicle, callers know your car, registration and address.](https://dpdpr.in/rights/scenarios/new-car-calls/) - [\*\*Anyone can look up my vehicle number and get my name and address\*\*Apps and websites show owner details from a registration number.](https://dpdpr.in/rights/scenarios/vehicle-number-lookup/) - [\*\*I listed my car for sale and got flooded by dealers and brokers\*\*After one listing on a car selling site, dealers call all day, even after it is sold.](https://dpdpr.in/rights/scenarios/car-listed-for-sale-calls/) - [\*\*The dealership or service centre keeps my KYC copies and my data leaks from there\*\*A dealer has copies of your Aadhaar, PAN and address, and you suspect leaks.](https://dpdpr.in/rights/scenarios/dealer-keeps-kyc-copies/) - [\*\*A message says my FASTag, electricity or utility will be cut unless I click a link\*\*An urgent SMS or WhatsApp says your service will stop tonight unless you pay or update details.](https://dpdpr.in/rights/scenarios/fastag-electricity-cut-message/) - [\*\*The car rental app's face check failed after I paid and I could not get my money back\*\*You paid for a self drive booking, then the app's identity check failed and the refund is stuck.](https://dpdpr.in/rights/scenarios/rental-face-check-refund/) - [\*\*As a host, my car was taken by someone who did not match the account\*\*You list your car on a sharing platform, and the person who took it is not the verified guest.](https://dpdpr.in/rights/scenarios/host-car-taken-by-other/) - [\*\*A self drive rental kept my deposit and stopped responding\*\*Your security deposit was not refunded and support does not reply.](https://dpdpr.in/rights/scenarios/self-drive-deposit-kept/) - [\*\*A bike taxi rider texted or video called me after drop off\*\*After a bike taxi ride, the rider contacted you on WhatsApp, by text or video call.](https://dpdpr.in/rights/scenarios/bike-taxi-rider-contacted-me/) - [\*\*An auto or cab driver abused me after I cancelled and sent messages to my number\*\*You cancelled a ride, and the driver called or messaged abuse.](https://dpdpr.in/rights/scenarios/driver-abused-after-cancel/) - [\*\*I got a cash on delivery parcel I never ordered, or someone placed orders in my name\*\*A courier brings a parcel you did not order and asks for cash, or orders appear under your name.](https://dpdpr.in/rights/scenarios/cod-parcel-never-ordered/) - [\*\*Right after an online order, scammers called with my order details\*\*Callers knew what you ordered and asked for payment, an OTP or a 'refund' step.](https://dpdpr.in/rights/scenarios/scam-call-after-order/) - [\*\*I bought from a brand's own website and scammers knew my order\*\*After buying directly from a brand, callers quoted your order.](https://dpdpr.in/rights/scenarios/brand-website-order-leak/) - [\*\*A home service professional contacted me outside the app, or I am unsure who sees my details\*\*You booked a plumber, cleaner or beautician through an app and want to know where your details go.](https://dpdpr.in/rights/scenarios/home-service-professional/) - [\*\*The movers app subcontracted my move and I could not get support\*\*You booked packers and movers through an app, a different firm turned up, and things went wrong.](https://dpdpr.in/rights/scenarios/movers-subcontracted/) - [\*\*I searched once on a local search app and get calls for months\*\*After one enquiry on a local listings site, vendors call you for months.](https://dpdpr.in/rights/scenarios/local-search-calls/) - [\*\*After posting on a B2B marketplace, scammers and spam callers reached me\*\*Your business listing or buy request on a trade marketplace brought scam calls.](https://dpdpr.in/rights/scenarios/b2b-listing-spam/) - [\*\*The hotel insisted on keeping a photocopy of my Aadhaar, or refused me a room over ID\*\*A hotel or homestay wanted to photocopy or photograph your full Aadhaar, or turned you away after seeing your ID.](https://dpdpr.in/rights/scenarios/hotel-aadhaar-photocopy/) - [\*\*I found a hidden camera in a homestay, hostel or rented room\*\*You found a camera, or a device that looks like one, in a room you rented.](https://dpdpr.in/rights/scenarios/hidden-camera-in-stay/) - [\*\*I searched for my airline or travel refund helpline and the 'agent' took my money\*\*A number you found online claimed to be the airline or booking site and took a payment or remote access.](https://dpdpr.in/rights/scenarios/airline-refund-helpline-scam/) - [\*\*Someone used my PNR or booking details to cancel or steal my tickets\*\*Your booking was cancelled or changed by someone else using the PNR and your name.](https://dpdpr.in/rights/scenarios/pnr-misused/) - [\*\*A travel or visa agent kept my passport or misused my documents\*\*An agent will not return your passport, or used your documents for something else.](https://dpdpr.in/rights/scenarios/travel-agent-kept-passport/) - [\*\*I viewed one property on a portal and dozens of brokers started calling\*\*After one enquiry or a premium plan on a property site, brokers call nonstop.](https://dpdpr.in/rights/scenarios/property-portal-broker-calls/) - [\*\*Brokers posted my property without asking me\*\*Your flat or house appears on a portal, with photos, listed by someone you never authorised.](https://dpdpr.in/rights/scenarios/broker-posted-my-property/) - [\*\*How do I get my number off property portals?\*\*You want your number removed from portals and broker lists.](https://dpdpr.in/rights/scenarios/remove-number-property-portal/) - [\*\*I lost my deposit to a fake rental listing in a WhatsApp group\*\*Someone posted a flat, took a token amount or deposit, and vanished.](https://dpdpr.in/rights/scenarios/fake-rental-listing-deposit/) - [\*\*My landlord shared my personal details with others\*\*Your landlord passed your ID, phone or rent details to brokers, neighbours or strangers.](https://dpdpr.in/rights/scenarios/landlord-shared-my-details/) - [\*\*A rental or society app leaked user data\*\*A rental, flat sharing or society app reported or was accused of a data leak.](https://dpdpr.in/rights/scenarios/rental-app-data-leak/) - [\*\*The society will not show me CCTV footage of an incident\*\*Something happened to you or your car in the society, and the committee will not share the footage.](https://dpdpr.in/rights/scenarios/society-wont-show-cctv/) - [\*\*My neighbour's camera records my door\*\*A neighbour installed a camera that watches your door or home.](https://dpdpr.in/rights/scenarios/neighbour-camera-faces-door/) - [\*\*The society app or guard records every visitor, or the society group shared residents' details\*\*Visitor apps record names, numbers and photos, or a residents' group shared phone numbers and flat details.](https://dpdpr.in/rights/scenarios/society-visitor-app/) - [\*\*My diagnosis seems to have reached advertisers or strangers\*\*After a test or visit, you see ads or get calls about your condition.](https://dpdpr.in/rights/scenarios/diagnosis-reached-advertisers/) - [\*\*The lab sent my test results to my employer's insurer or someone else\*\*Your results reached someone you did not authorise.](https://dpdpr.in/rights/scenarios/lab-sent-results-to-others/) - [\*\*After buying medicine online, the pharmacy app will not stop calling\*\*An online pharmacy keeps calling and messaging about refills and offers.](https://dpdpr.in/rights/scenarios/pharmacy-app-calls/) - [\*\*The online lab gave me a wrong report\*\*A home collection or app based lab gave a result that turned out to be wrong.](https://dpdpr.in/rights/scenarios/online-lab-wrong-report/) - [\*\*My spouse or family shared my medical documents without asking\*\*A family member passed your reports to relatives, an employer or a court.](https://dpdpr.in/rights/scenarios/family-shared-medical-documents/) - [\*\*A fake recruiter had my CV from a job portal and asked for a fee\*\*A 'recruiter' knew your CV details and asked for registration, training or interview fees.](https://dpdpr.in/rights/scenarios/fake-recruiter-had-my-cv/) - [\*\*A job app 'HR' asked for a deposit or my documents\*\*Someone claiming to be HR asked for a security deposit, bank details or ID copies before joining.](https://dpdpr.in/rights/scenarios/job-app-hr-deposit/) - [\*\*I paid for a premium job portal plan and got scam calls instead of jobs\*\*A paid profile boost brought fake recruiters.](https://dpdpr.in/rights/scenarios/premium-job-plan-scam/) - [\*\*The background check company wants my PF or tax login\*\*A verification firm asked for your EPFO or income tax password.](https://dpdpr.in/rights/scenarios/background-check-login/) - [\*\*HR revealed employees' personal details, or my ex employer threatens me using my details\*\*HR shared personal data with others, or a former employer uses your details to threaten action.](https://dpdpr.in/rights/scenarios/employer-shared-or-threatens/) - [\*\*My company wants to install tracking on my personal phone\*\*Your employer asks you to install device management or location tracking on your own phone.](https://dpdpr.in/rights/scenarios/tracking-on-personal-phone/) - [\*\*After my exam, coaching institutes and admission agents started calling\*\*After a board or entrance exam, callers know your roll number, marks or rank.](https://dpdpr.in/rights/scenarios/coaching-calls-after-exam/) - [\*\*An ed-tech sales team pressured my family and seemed to know about my child\*\*Sales staff knew your child's class and school, and pushed a course or a loan.](https://dpdpr.in/rights/scenarios/edtech-sales-pressure/) - [\*\*My child's school posts photos and shares parent numbers\*\*The school puts children's photos online or shares parents' numbers in big groups.](https://dpdpr.in/rights/scenarios/school-posts-photos/) - [\*\*My matrimony profile showed up on other sites or reached strangers\*\*Your profile, photos or number appear elsewhere, or strangers contact you.](https://dpdpr.in/rights/scenarios/matrimony-profile-copied/) - [\*\*A fake profile on a matrimony site cheated me\*\*Someone built trust through a matrimony or dating profile, then asked for money.](https://dpdpr.in/rights/scenarios/fake-matrimony-profile-cheated/) - [\*\*I am being blackmailed with an intimate video call\*\*Someone recorded or faked an intimate video call and demands money.](https://dpdpr.in/rights/scenarios/video-call-blackmail/) - [\*\*Someone used my PAN or Aadhaar for a GST number, a company or a loan\*\*A GST registration, company, loan or tax notice shows up on your PAN or a family member's Aadhaar.](https://dpdpr.in/rights/scenarios/pan-aadhaar-misused/) - [\*\*Stock tip callers know I just opened a demat account\*\*Soon after opening a demat account, callers offer tips or advisory plans.](https://dpdpr.in/rights/scenarios/demat-tip-calls/) - [\*\*I was added to a WhatsApp investment group and lost money\*\*An 'expert' group showed profits on an app, and you cannot withdraw.](https://dpdpr.in/rights/scenarios/whatsapp-investment-group/) - [\*\*My gym or salon keeps messaging me or shared my details\*\*A gym, salon or fitness app keeps sending offers or passed your number to partners.](https://dpdpr.in/rights/scenarios/gym-shared-my-details/) - [\*\*The ticketing platform might hand my details to an organiser or someone else\*\*You want to know who sees your name, number or ID when you book event tickets.](https://dpdpr.in/rights/scenarios/ticketing-platform-details/) - [\*\*I bought cricket or concert tickets from a site that turned out to be fake\*\*You paid for tickets on a lookalike site or a resale post and got nothing.](https://dpdpr.in/rights/scenarios/fake-tickets-site/) - [\*\*Police caught someone selling personal data of crores of Indians. Is mine in it?\*\*News reports a gang caught selling personal data in bulk.](https://dpdpr.in/rights/scenarios/data-seller-arrested/) ## Internet and broadband providers - [\*\*My broadband or mobile provider's data seems to feed spam calls\*\*Right after a new connection or plan change, spam calls start quoting it.](https://dpdpr.in/rights/scenarios/provider-data-feeds-spam/) [Full guide: Internet and broadband providers](https://dpdpr.in/rights/isp-broadband/) | [Back to all](#all) ## Mobile phone companies - [\*\*Someone called with personal details I never shared with them\*\*A caller knew your name, address, purchases or family details, and named a company.](https://dpdpr.in/rights/scenarios/caller-knew-my-details/) - [\*\*My SIM suddenly stopped working\*\*Your SIM lost network without warning, possibly because someone got a duplicate SIM.](https://dpdpr.in/rights/scenarios/sim-stopped-working/) - [\*\*A SIM was taken in my name, or telecom staff leaked my details\*\*Sanchar Saathi shows numbers you never took, or a telecom employee or retailer shared your data.](https://dpdpr.in/rights/scenarios/sim-in-my-name/) - [\*\*My phone was lost or stolen, or a repair shop accessed my data\*\*Your phone is gone, or a shop or person who had it misused what was on it.](https://dpdpr.in/rights/scenarios/phone-lost-or-stolen/) - [\*\*My new number gets the previous owner's bank OTPs and recovery calls, or my old number was given away\*\*Mobile numbers are recycled. You now get someone else's OTPs and loan calls, or your own unused number went to a stranger.](https://dpdpr.in/rights/scenarios/new-number-previous-owner/) - [\*\*The SIM shop took my fingerprint twice and an extra SIM was issued on my Aadhaar\*\*A retailer asked you to scan again, and later Sanchar Saathi showed a second SIM in your name.](https://dpdpr.in/rights/scenarios/sim-shop-took-fingerprint-twice/) - [\*\*Someone got a duplicate of my SIM and emptied my bank account\*\*Your phone lost signal, and soon after money left your account using OTPs sent to your number.](https://dpdpr.in/rights/scenarios/sim-swap-emptied-account/) - [\*\*My broadband or mobile provider's data seems to feed spam calls\*\*Right after a new connection or plan change, spam calls start quoting it.](https://dpdpr.in/rights/scenarios/provider-data-feeds-spam/) [Full guide: Mobile phone companies](https://dpdpr.in/rights/mobile-telecom/) | [Back to all](#all) ## Spam calls, SMS and telemarketing - [\*\*A caller from a personal number knew all my bank details: genuine bank staff or fraud?\*\*Someone said they were from your bank or its agent, called from a personal mobile, and knew your details.](https://dpdpr.in/rights/scenarios/bank-impersonation-call/) - [\*\*Someone called with personal details I never shared with them\*\*A caller knew your name, address, purchases or family details, and named a company.](https://dpdpr.in/rights/scenarios/caller-knew-my-details/) - [\*\*I got a KYC update message or call: is it really my bank?\*\*A message or call says your KYC is pending and your account will be blocked.](https://dpdpr.in/rights/scenarios/fake-kyc-sms/) - [\*\*A delivery person or courier kept my number and is contacting me\*\*A delivery person messages or calls you after delivery, or a 'courier' calls about a parcel.](https://dpdpr.in/rights/scenarios/delivery-partner-misuse/) - [\*\*A video call says I am under 'digital arrest' by police, CBI or customs\*\*A caller in uniform on video says you are under arrest and must pay or stay on the call.](https://dpdpr.in/rights/scenarios/digital-arrest/) - [\*\*A company keeps sending marketing after I said stop\*\*Calls, SMS or emails continue after you opted out or registered DND.](https://dpdpr.in/rights/scenarios/marketing-after-opt-out/) - [\*\*A customer care number turned out fake, or a real agent misused my data\*\*A helpline number you found online led to a scammer, or a real support agent misused your details.](https://dpdpr.in/rights/scenarios/fake-customer-care/) - [\*\*A scammer knew my branch and that my KYC was pending, so the leak must be from the bank\*\*A fraud call or SMS quoted your branch, your account type or a pending KYC update.](https://dpdpr.in/rights/scenarios/scammer-knew-kyc-pending/) - [\*\*A credit card telecaller on a personal mobile knew my PAN, employer and even my other bank\*\*A sales caller pushing a card or loan quoted your PAN, employer and accounts at another bank.](https://dpdpr.in/rights/scenarios/card-telecaller-knew-pan/) - [\*\*My own bank's loan or card sales team calls me every day\*\*Your bank keeps calling to sell loans or cards, even after you said no.](https://dpdpr.in/rights/scenarios/bank-loan-team-calls-daily/) - [\*\*My broadband or mobile provider's data seems to feed spam calls\*\*Right after a new connection or plan change, spam calls start quoting it.](https://dpdpr.in/rights/scenarios/provider-data-feeds-spam/) - [\*\*I checked my credit score on a marketplace app and now banks and agents call nonstop\*\*After using a free credit score or loan marketplace app, loan and card calls started.](https://dpdpr.in/rights/scenarios/credit-score-app-calls/) - [\*\*One loan eligibility form gave me dozens of calls and OTPs a day\*\*You filled one online form and now get OTPs and calls from many lenders.](https://dpdpr.in/rights/scenarios/loan-form-dozens-of-calls/) - [\*\*A caller ID app shows my name and details to strangers\*\*People who never had your number see your name, or a wrong or offensive name, when you call.](https://dpdpr.in/rights/scenarios/caller-id-app-shows-my-name/) - [\*\*I took one quote on an insurance aggregator and the calls never stop\*\*After one online quote, calls from the aggregator and insurers continue for months.](https://dpdpr.in/rights/scenarios/insurance-aggregator-calls/) - [\*\*A caller from 'IRDAI' or the Insurance Ombudsman said I can get a refund on my old policy\*\*Someone claiming to be from IRDAI or an ombudsman promised a refund or bonus for a fee.](https://dpdpr.in/rights/scenarios/fake-irdai-refund-call/) - [\*\*After buying a new car I get roadside assistance, resort and holiday package calls\*\*Soon after registering a new vehicle, callers know your car, registration and address.](https://dpdpr.in/rights/scenarios/new-car-calls/) - [\*\*I listed my car for sale and got flooded by dealers and brokers\*\*After one listing on a car selling site, dealers call all day, even after it is sold.](https://dpdpr.in/rights/scenarios/car-listed-for-sale-calls/) - [\*\*A message says my FASTag, electricity or utility will be cut unless I click a link\*\*An urgent SMS or WhatsApp says your service will stop tonight unless you pay or update details.](https://dpdpr.in/rights/scenarios/fastag-electricity-cut-message/) - [\*\*Right after an online order, scammers called with my order details\*\*Callers knew what you ordered and asked for payment, an OTP or a 'refund' step.](https://dpdpr.in/rights/scenarios/scam-call-after-order/) - [\*\*I searched once on a local search app and get calls for months\*\*After one enquiry on a local listings site, vendors call you for months.](https://dpdpr.in/rights/scenarios/local-search-calls/) - [\*\*After posting on a B2B marketplace, scammers and spam callers reached me\*\*Your business listing or buy request on a trade marketplace brought scam calls.](https://dpdpr.in/rights/scenarios/b2b-listing-spam/) - [\*\*I viewed one property on a portal and dozens of brokers started calling\*\*After one enquiry or a premium plan on a property site, brokers call nonstop.](https://dpdpr.in/rights/scenarios/property-portal-broker-calls/) - [\*\*After my exam, coaching institutes and admission agents started calling\*\*After a board or entrance exam, callers know your roll number, marks or rank.](https://dpdpr.in/rights/scenarios/coaching-calls-after-exam/) - [\*\*My gym or salon keeps messaging me or shared my details\*\*A gym, salon or fitness app keeps sending offers or passed your number to partners.](https://dpdpr.in/rights/scenarios/gym-shared-my-details/) [Full guide: Spam calls, SMS and telemarketing](https://dpdpr.in/rights/spam-calls-sms/) | [Back to all](#all) ## Banks - [\*\*A caller from a personal number knew all my bank details: genuine bank staff or fraud?\*\*Someone said they were from your bank or its agent, called from a personal mobile, and knew your details.](https://dpdpr.in/rights/scenarios/bank-impersonation-call/) - [\*\*I got a KYC update message or call: is it really my bank?\*\*A message or call says your KYC is pending and your account will be blocked.](https://dpdpr.in/rights/scenarios/fake-kyc-sms/) - [\*\*A loan app or recovery agent is calling my relatives and friends\*\*A recovery agent calls your family, friends or contacts, or threatens you.](https://dpdpr.in/rights/scenarios/loan-app-threats/) - [\*\*My credit report shows a loan I never took\*\*A loan or card you never applied for appears on your credit report.](https://dpdpr.in/rights/scenarios/loan-i-never-took/) - [\*\*My SIM suddenly stopped working\*\*Your SIM lost network without warning, possibly because someone got a duplicate SIM.](https://dpdpr.in/rights/scenarios/sim-stopped-working/) - [\*\*A bank employee told someone I know about my balance, loans or statement\*\*Someone in your circle knew your bank balance, loan or account statement, and it seems to have come from bank staff.](https://dpdpr.in/rights/scenarios/bank-staff-told-others/) - [\*\*My bank shared my account details or statement with my employer\*\*Your salary bank or loan bank gave your employer details or a statement you did not authorise.](https://dpdpr.in/rights/scenarios/bank-shared-with-employer/) - [\*\*A scammer knew my branch and that my KYC was pending, so the leak must be from the bank\*\*A fraud call or SMS quoted your branch, your account type or a pending KYC update.](https://dpdpr.in/rights/scenarios/scammer-knew-kyc-pending/) - [\*\*A credit card telecaller on a personal mobile knew my PAN, employer and even my other bank\*\*A sales caller pushing a card or loan quoted your PAN, employer and accounts at another bank.](https://dpdpr.in/rights/scenarios/card-telecaller-knew-pan/) - [\*\*A loan or card agent admitted my details came from a bank branch\*\*An agent told you openly that a branch employee gave them your details.](https://dpdpr.in/rights/scenarios/dsa-said-data-from-branch/) - [\*\*Right after I got a new card, a caller knew the card number and my PAN\*\*Within days of a new card arriving, a caller quoted its digits and your PAN.](https://dpdpr.in/rights/scenarios/caller-knew-new-card/) - [\*\*A reward points or limit upgrade call used my real card limit and address\*\*A caller offering to redeem points or raise your limit knew your real limit and address, and asked for an OTP.](https://dpdpr.in/rights/scenarios/reward-points-call/) - [\*\*A credit card was issued and activated in my name without my consent\*\*A card you never asked for arrived, was activated, or appeared on your credit report.](https://dpdpr.in/rights/scenarios/credit-card-issued-without-consent/) - [\*\*My own bank's loan or card sales team calls me every day\*\*Your bank keeps calling to sell loans or cards, even after you said no.](https://dpdpr.in/rights/scenarios/bank-loan-team-calls-daily/) - [\*\*My bank says its customer data was found on the dark web\*\*Your bank or a news report says customer data from your bank was leaked.](https://dpdpr.in/rights/scenarios/bank-data-on-dark-web/) - [\*\*My new number gets the previous owner's bank OTPs and recovery calls, or my old number was given away\*\*Mobile numbers are recycled. You now get someone else's OTPs and loan calls, or your own unused number went to a stranger.](https://dpdpr.in/rights/scenarios/new-number-previous-owner/) - [\*\*Someone got a duplicate of my SIM and emptied my bank account\*\*Your phone lost signal, and soon after money left your account using OTPs sent to your number.](https://dpdpr.in/rights/scenarios/sim-swap-emptied-account/) [Full guide: Banks](https://dpdpr.in/rights/banks/) | [Back to all](#all) ## UPI, payment apps and wallets - [\*\*A customer care number turned out fake, or a real agent misused my data\*\*A helpline number you found online led to a scammer, or a real support agent misused your details.](https://dpdpr.in/rights/scenarios/fake-customer-care/) - [\*\*A reward points or limit upgrade call used my real card limit and address\*\*A caller offering to redeem points or raise your limit knew your real limit and address, and asked for an OTP.](https://dpdpr.in/rights/scenarios/reward-points-call/) - [\*\*Money was credited by a loan app I never applied to, and now they demand repayment\*\*An unknown amount landed in your account and agents demand much more back.](https://dpdpr.in/rights/scenarios/loan-credited-never-applied/) - [\*\*A message says my FASTag, electricity or utility will be cut unless I click a link\*\*An urgent SMS or WhatsApp says your service will stop tonight unless you pay or update details.](https://dpdpr.in/rights/scenarios/fastag-electricity-cut-message/) - [\*\*I searched for my airline or travel refund helpline and the 'agent' took my money\*\*A number you found online claimed to be the airline or booking site and took a payment or remote access.](https://dpdpr.in/rights/scenarios/airline-refund-helpline-scam/) - [\*\*I lost my deposit to a fake rental listing in a WhatsApp group\*\*Someone posted a flat, took a token amount or deposit, and vanished.](https://dpdpr.in/rights/scenarios/fake-rental-listing-deposit/) - [\*\*I bought cricket or concert tickets from a site that turned out to be fake\*\*You paid for tickets on a lookalike site or a resale post and got nothing.](https://dpdpr.in/rights/scenarios/fake-tickets-site/) [Full guide: UPI, payment apps and wallets](https://dpdpr.in/rights/upi-payments/) | [Back to all](#all) ## Digital loans and loan apps - [\*\*A loan app or recovery agent is calling my relatives and friends\*\*A recovery agent calls your family, friends or contacts, or threatens you.](https://dpdpr.in/rights/scenarios/loan-app-threats/) - [\*\*Someone listed me as a loan reference without asking, and agents now threaten me\*\*A friend, colleague or stranger named you as a reference and recovery agents now call you.](https://dpdpr.in/rights/scenarios/listed-as-loan-reference/) - [\*\*A relative gave my number to their lender and now I get the recovery calls\*\*Your number was given as a contact for someone else's loan.](https://dpdpr.in/rights/scenarios/relative-gave-my-number-to-lender/) - [\*\*Recovery agents called my office, HR or colleagues\*\*Agents contacted your workplace about your loan.](https://dpdpr.in/rights/scenarios/recovery-agents-called-office/) - [\*\*A loan app read my contacts and messaged everyone that I am a defaulter\*\*Your friends and family received messages calling you a fraud or defaulter.](https://dpdpr.in/rights/scenarios/loan-app-messaged-contacts/) - [\*\*A loan app is threatening to send morphed nude photos of me\*\*Agents say they will share edited intimate photos unless you pay.](https://dpdpr.in/rights/scenarios/loan-app-morphed-photos/) - [\*\*Money was credited by a loan app I never applied to, and now they demand repayment\*\*An unknown amount landed in your account and agents demand much more back.](https://dpdpr.in/rights/scenarios/loan-credited-never-applied/) - [\*\*My credit report shows loans or enquiries I never made\*\*Your credit report lists a loan, card or enquiry you do not recognise.](https://dpdpr.in/rights/scenarios/credit-report-unknown-loans/) - [\*\*One loan eligibility form gave me dozens of calls and OTPs a day\*\*You filled one online form and now get OTPs and calls from many lenders.](https://dpdpr.in/rights/scenarios/loan-form-dozens-of-calls/) [Full guide: Digital loans and loan apps](https://dpdpr.in/rights/loan-apps/) | [Back to all](#all) ## Credit reports and credit bureaus - [\*\*My credit report shows a loan I never took\*\*A loan or card you never applied for appears on your credit report.](https://dpdpr.in/rights/scenarios/loan-i-never-took/) - [\*\*A credit card was issued and activated in my name without my consent\*\*A card you never asked for arrived, was activated, or appeared on your credit report.](https://dpdpr.in/rights/scenarios/credit-card-issued-without-consent/) - [\*\*My credit report shows loans or enquiries I never made\*\*Your credit report lists a loan, card or enquiry you do not recognise.](https://dpdpr.in/rights/scenarios/credit-report-unknown-loans/) - [\*\*I checked my credit score on a marketplace app and now banks and agents call nonstop\*\*After using a free credit score or loan marketplace app, loan and card calls started.](https://dpdpr.in/rights/scenarios/credit-score-app-calls/) - [\*\*Someone used my PAN or Aadhaar for a GST number, a company or a loan\*\*A GST registration, company, loan or tax notice shows up on your PAN or a family member's Aadhaar.](https://dpdpr.in/rights/scenarios/pan-aadhaar-misused/) [Full guide: Credit reports and credit bureaus](https://dpdpr.in/rights/credit-reports/) | [Back to all](#all) ## Insurance companies and agents - [\*\*An insurance agent knows my policy details and keeps calling\*\*An agent or 'advisor' knows your policy, sum assured or renewal date.](https://dpdpr.in/rights/scenarios/insurance-agent-knows/) - [\*\*Before my car insurance renewal, dozens of agents call and WhatsApp me\*\*Weeks before your motor policy expires, agents from many companies call with your car and policy details.](https://dpdpr.in/rights/scenarios/car-insurance-renewal-calls/) - [\*\*Agents from other insurers know my health policy and push me to port\*\*Callers know your health insurer, sum insured and renewal date, and push you to switch.](https://dpdpr.in/rights/scenarios/agents-know-health-policy/) - [\*\*My insurer passed my details to an aggregator or partner\*\*You bought from an insurer, and an aggregator or partner you never used now contacts you.](https://dpdpr.in/rights/scenarios/insurer-shared-with-aggregator/) - [\*\*I took one quote on an insurance aggregator and the calls never stop\*\*After one online quote, calls from the aggregator and insurers continue for months.](https://dpdpr.in/rights/scenarios/insurance-aggregator-calls/) - [\*\*A caller from 'IRDAI' or the Insurance Ombudsman said I can get a refund on my old policy\*\*Someone claiming to be from IRDAI or an ombudsman promised a refund or bonus for a fee.](https://dpdpr.in/rights/scenarios/fake-irdai-refund-call/) - [\*\*An agent forged my signature and bought a policy using my KYC\*\*A policy you never agreed to was issued using your documents, and premiums are being demanded or debited.](https://dpdpr.in/rights/scenarios/agent-forged-policy/) - [\*\*Can my employer see my health claims through the group policy?\*\*You are worried HR can see your diagnosis through the company health cover.](https://dpdpr.in/rights/scenarios/employer-sees-health-claims/) - [\*\*The lab sent my test results to my employer's insurer or someone else\*\*Your results reached someone you did not authorise.](https://dpdpr.in/rights/scenarios/lab-sent-results-to-others/) [Full guide: Insurance companies and agents](https://dpdpr.in/rights/insurance/) | [Back to all](#all) ## Social media and messaging apps - [\*\*Someone made a fake profile using my name or photos\*\*An account impersonates you or uses your photos.](https://dpdpr.in/rights/scenarios/fake-social-account/) - [\*\*A loan app read my contacts and messaged everyone that I am a defaulter\*\*Your friends and family received messages calling you a fraud or defaulter.](https://dpdpr.in/rights/scenarios/loan-app-messaged-contacts/) - [\*\*A loan app is threatening to send morphed nude photos of me\*\*Agents say they will share edited intimate photos unless you pay.](https://dpdpr.in/rights/scenarios/loan-app-morphed-photos/) - [\*\*A caller ID app shows my name and details to strangers\*\*People who never had your number see your name, or a wrong or offensive name, when you call.](https://dpdpr.in/rights/scenarios/caller-id-app-shows-my-name/) - [\*\*I am being blackmailed with an intimate video call\*\*Someone recorded or faked an intimate video call and demands money.](https://dpdpr.in/rights/scenarios/video-call-blackmail/) - [\*\*I was added to a WhatsApp investment group and lost money\*\*An 'expert' group showed profits on an app, and you cannot withdraw.](https://dpdpr.in/rights/scenarios/whatsapp-investment-group/) [Full guide: Social media and messaging apps](https://dpdpr.in/rights/social-media/) | [Back to all](#all) ## Data breaches and leaks - [\*\*Someone called with personal details I never shared with them\*\*A caller knew your name, address, purchases or family details, and named a company.](https://dpdpr.in/rights/scenarios/caller-knew-my-details/) - [\*\*A company told me my data was leaked in a breach\*\*You got a breach notice, or read that a company you use was hacked.](https://dpdpr.in/rights/scenarios/breach-notice/) - [\*\*My bank says its customer data was found on the dark web\*\*Your bank or a news report says customer data from your bank was leaked.](https://dpdpr.in/rights/scenarios/bank-data-on-dark-web/) - [\*\*A rental or society app leaked user data\*\*A rental, flat sharing or society app reported or was accused of a data leak.](https://dpdpr.in/rights/scenarios/rental-app-data-leak/) - [\*\*Police caught someone selling personal data of crores of Indians. Is mine in it?\*\*News reports a gang caught selling personal data in bulk.](https://dpdpr.in/rights/scenarios/data-seller-arrested/) [Full guide: Data breaches and leaks](https://dpdpr.in/rights/data-breaches/) | [Back to all](#all) ## Hospitals, labs and health apps (including ABHA) - [\*\*An insurance agent knows my policy details and keeps calling\*\*An agent or 'advisor' knows your policy, sum assured or renewal date.](https://dpdpr.in/rights/scenarios/insurance-agent-knows/) - [\*\*A hospital or lab staff member shared my reports on WhatsApp\*\*Your test results or medical records were shared without your consent.](https://dpdpr.in/rights/scenarios/hospital-shared-reports/) - [\*\*Agents from other insurers know my health policy and push me to port\*\*Callers know your health insurer, sum insured and renewal date, and push you to switch.](https://dpdpr.in/rights/scenarios/agents-know-health-policy/) - [\*\*Can my employer see my health claims through the group policy?\*\*You are worried HR can see your diagnosis through the company health cover.](https://dpdpr.in/rights/scenarios/employer-sees-health-claims/) - [\*\*My diagnosis seems to have reached advertisers or strangers\*\*After a test or visit, you see ads or get calls about your condition.](https://dpdpr.in/rights/scenarios/diagnosis-reached-advertisers/) - [\*\*The lab sent my test results to my employer's insurer or someone else\*\*Your results reached someone you did not authorise.](https://dpdpr.in/rights/scenarios/lab-sent-results-to-others/) - [\*\*After buying medicine online, the pharmacy app will not stop calling\*\*An online pharmacy keeps calling and messaging about refills and offers.](https://dpdpr.in/rights/scenarios/pharmacy-app-calls/) - [\*\*The online lab gave me a wrong report\*\*A home collection or app based lab gave a result that turned out to be wrong.](https://dpdpr.in/rights/scenarios/online-lab-wrong-report/) - [\*\*My spouse or family shared my medical documents without asking\*\*A family member passed your reports to relatives, an employer or a court.](https://dpdpr.in/rights/scenarios/family-shared-medical-documents/) [Full guide: Hospitals, labs and health apps (including ABHA)](https://dpdpr.in/rights/hospitals-labs/) | [Back to all](#all) ## E-commerce and quick commerce apps - [\*\*A delivery person or courier kept my number and is contacting me\*\*A delivery person messages or calls you after delivery, or a 'courier' calls about a parcel.](https://dpdpr.in/rights/scenarios/delivery-partner-misuse/) - [\*\*A self-drive car rental host has my licence, ID and number, and is misusing them\*\*You rented on a platform like Zoomcar where the car belongs to a private host, and the host now contacts you or misuses your documents.](https://dpdpr.in/rights/scenarios/self-drive-rental-host/) - [\*\*A seller from a shopping app contacted me on WhatsApp or by phone\*\*After an order, a seller messages you directly, to sell, ask for reviews, or offer refunds outside the app.](https://dpdpr.in/rights/scenarios/seller-contacted-off-platform/) - [\*\*A company keeps sending marketing after I said stop\*\*Calls, SMS or emails continue after you opted out or registered DND.](https://dpdpr.in/rights/scenarios/marketing-after-opt-out/) - [\*\*A customer care number turned out fake, or a real agent misused my data\*\*A helpline number you found online led to a scammer, or a real support agent misused your details.](https://dpdpr.in/rights/scenarios/fake-customer-care/) - [\*\*The car rental app's face check failed after I paid and I could not get my money back\*\*You paid for a self drive booking, then the app's identity check failed and the refund is stuck.](https://dpdpr.in/rights/scenarios/rental-face-check-refund/) - [\*\*As a host, my car was taken by someone who did not match the account\*\*You list your car on a sharing platform, and the person who took it is not the verified guest.](https://dpdpr.in/rights/scenarios/host-car-taken-by-other/) - [\*\*A self drive rental kept my deposit and stopped responding\*\*Your security deposit was not refunded and support does not reply.](https://dpdpr.in/rights/scenarios/self-drive-deposit-kept/) - [\*\*I got a cash on delivery parcel I never ordered, or someone placed orders in my name\*\*A courier brings a parcel you did not order and asks for cash, or orders appear under your name.](https://dpdpr.in/rights/scenarios/cod-parcel-never-ordered/) - [\*\*Right after an online order, scammers called with my order details\*\*Callers knew what you ordered and asked for payment, an OTP or a 'refund' step.](https://dpdpr.in/rights/scenarios/scam-call-after-order/) - [\*\*I bought from a brand's own website and scammers knew my order\*\*After buying directly from a brand, callers quoted your order.](https://dpdpr.in/rights/scenarios/brand-website-order-leak/) - [\*\*A home service professional contacted me outside the app, or I am unsure who sees my details\*\*You booked a plumber, cleaner or beautician through an app and want to know where your details go.](https://dpdpr.in/rights/scenarios/home-service-professional/) - [\*\*The movers app subcontracted my move and I could not get support\*\*You booked packers and movers through an app, a different firm turned up, and things went wrong.](https://dpdpr.in/rights/scenarios/movers-subcontracted/) - [\*\*I searched once on a local search app and get calls for months\*\*After one enquiry on a local listings site, vendors call you for months.](https://dpdpr.in/rights/scenarios/local-search-calls/) - [\*\*After posting on a B2B marketplace, scammers and spam callers reached me\*\*Your business listing or buy request on a trade marketplace brought scam calls.](https://dpdpr.in/rights/scenarios/b2b-listing-spam/) - [\*\*After buying medicine online, the pharmacy app will not stop calling\*\*An online pharmacy keeps calling and messaging about refills and offers.](https://dpdpr.in/rights/scenarios/pharmacy-app-calls/) - [\*\*The online lab gave me a wrong report\*\*A home collection or app based lab gave a result that turned out to be wrong.](https://dpdpr.in/rights/scenarios/online-lab-wrong-report/) - [\*\*I paid for a premium job portal plan and got scam calls instead of jobs\*\*A paid profile boost brought fake recruiters.](https://dpdpr.in/rights/scenarios/premium-job-plan-scam/) - [\*\*My gym or salon keeps messaging me or shared my details\*\*A gym, salon or fitness app keeps sending offers or passed your number to partners.](https://dpdpr.in/rights/scenarios/gym-shared-my-details/) - [\*\*The ticketing platform might hand my details to an organiser or someone else\*\*You want to know who sees your name, number or ID when you book event tickets.](https://dpdpr.in/rights/scenarios/ticketing-platform-details/) - [\*\*I bought cricket or concert tickets from a site that turned out to be fake\*\*You paid for tickets on a lookalike site or a resale post and got nothing.](https://dpdpr.in/rights/scenarios/fake-tickets-site/) [Full guide: E-commerce and quick commerce apps](https://dpdpr.in/rights/ecommerce/) | [Back to all](#all) ## Food delivery, ride hailing and gig apps - [\*\*A delivery person or courier kept my number and is contacting me\*\*A delivery person messages or calls you after delivery, or a 'courier' calls about a parcel.](https://dpdpr.in/rights/scenarios/delivery-partner-misuse/) - [\*\*A ride app driver keeps calling and texting me from different numbers after the ride\*\*After a trip, the driver sends messages like 'Hi' or 'call me' on SMS or WhatsApp, from more than one number.](https://dpdpr.in/rights/scenarios/ride-driver-contacting-me/) - [\*\*A bike taxi rider texted or video called me after drop off\*\*After a bike taxi ride, the rider contacted you on WhatsApp, by text or video call.](https://dpdpr.in/rights/scenarios/bike-taxi-rider-contacted-me/) - [\*\*An auto or cab driver abused me after I cancelled and sent messages to my number\*\*You cancelled a ride, and the driver called or messaged abuse.](https://dpdpr.in/rights/scenarios/driver-abused-after-cancel/) - [\*\*I got a cash on delivery parcel I never ordered, or someone placed orders in my name\*\*A courier brings a parcel you did not order and asks for cash, or orders appear under your name.](https://dpdpr.in/rights/scenarios/cod-parcel-never-ordered/) [Full guide: Food delivery, ride hailing and gig apps](https://dpdpr.in/rights/food-ride-gig/) | [Back to all](#all) ## Employers, job portals and job offers - [\*\*My employer shared my personal data with others\*\*Your employer or its vendor shared your salary, bank, medical or ID details.](https://dpdpr.in/rights/scenarios/employer-excess-data/) - [\*\*My bank shared my account details or statement with my employer\*\*Your salary bank or loan bank gave your employer details or a statement you did not authorise.](https://dpdpr.in/rights/scenarios/bank-shared-with-employer/) - [\*\*Recovery agents called my office, HR or colleagues\*\*Agents contacted your workplace about your loan.](https://dpdpr.in/rights/scenarios/recovery-agents-called-office/) - [\*\*Can my employer see my health claims through the group policy?\*\*You are worried HR can see your diagnosis through the company health cover.](https://dpdpr.in/rights/scenarios/employer-sees-health-claims/) - [\*\*A travel or visa agent kept my passport or misused my documents\*\*An agent will not return your passport, or used your documents for something else.](https://dpdpr.in/rights/scenarios/travel-agent-kept-passport/) - [\*\*A fake recruiter had my CV from a job portal and asked for a fee\*\*A 'recruiter' knew your CV details and asked for registration, training or interview fees.](https://dpdpr.in/rights/scenarios/fake-recruiter-had-my-cv/) - [\*\*A job app 'HR' asked for a deposit or my documents\*\*Someone claiming to be HR asked for a security deposit, bank details or ID copies before joining.](https://dpdpr.in/rights/scenarios/job-app-hr-deposit/) - [\*\*I paid for a premium job portal plan and got scam calls instead of jobs\*\*A paid profile boost brought fake recruiters.](https://dpdpr.in/rights/scenarios/premium-job-plan-scam/) - [\*\*The background check company wants my PF or tax login\*\*A verification firm asked for your EPFO or income tax password.](https://dpdpr.in/rights/scenarios/background-check-login/) - [\*\*HR revealed employees' personal details, or my ex employer threatens me using my details\*\*HR shared personal data with others, or a former employer uses your details to threaten action.](https://dpdpr.in/rights/scenarios/employer-shared-or-threatens/) - [\*\*My company wants to install tracking on my personal phone\*\*Your employer asks you to install device management or location tracking on your own phone.](https://dpdpr.in/rights/scenarios/tracking-on-personal-phone/) [Full guide: Employers, job portals and job offers](https://dpdpr.in/rights/employers-jobs/) | [Back to all](#all) ## Schools, colleges and ed-tech apps (children's data) - [\*\*My child's school app collects too much or shares my child's data\*\*A school or ed-tech app collects or shares more than it needs about your child.](https://dpdpr.in/rights/scenarios/school-app-children/) - [\*\*After my exam, coaching institutes and admission agents started calling\*\*After a board or entrance exam, callers know your roll number, marks or rank.](https://dpdpr.in/rights/scenarios/coaching-calls-after-exam/) - [\*\*An ed-tech sales team pressured my family and seemed to know about my child\*\*Sales staff knew your child's class and school, and pushed a course or a loan.](https://dpdpr.in/rights/scenarios/edtech-sales-pressure/) - [\*\*My child's school posts photos and shares parent numbers\*\*The school puts children's photos online or shares parents' numbers in big groups.](https://dpdpr.in/rights/scenarios/school-posts-photos/) [Full guide: Schools, colleges and ed-tech apps (children's data)](https://dpdpr.in/rights/schools-edtech/) | [Back to all](#all) ## Housing societies, CCTV and visitor apps - [\*\*My housing society shared residents' data or CCTV footage\*\*The committee or security agency shared your phone number, flat details or CCTV clips.](https://dpdpr.in/rights/scenarios/housing-society-cctv/) - [\*\*The society will not show me CCTV footage of an incident\*\*Something happened to you or your car in the society, and the committee will not share the footage.](https://dpdpr.in/rights/scenarios/society-wont-show-cctv/) - [\*\*My neighbour's camera records my door\*\*A neighbour installed a camera that watches your door or home.](https://dpdpr.in/rights/scenarios/neighbour-camera-faces-door/) - [\*\*The society app or guard records every visitor, or the society group shared residents' details\*\*Visitor apps record names, numbers and photos, or a residents' group shared phone numbers and flat details.](https://dpdpr.in/rights/scenarios/society-visitor-app/) [Full guide: Housing societies, CCTV and visitor apps](https://dpdpr.in/rights/housing-societies/) | [Back to all](#all) ## Government services and Aadhaar - [\*\*The SIM shop took my fingerprint twice and an extra SIM was issued on my Aadhaar\*\*A retailer asked you to scan again, and later Sanchar Saathi showed a second SIM in your name.](https://dpdpr.in/rights/scenarios/sim-shop-took-fingerprint-twice/) - [\*\*An agent forged my signature and bought a policy using my KYC\*\*A policy you never agreed to was issued using your documents, and premiums are being demanded or debited.](https://dpdpr.in/rights/scenarios/agent-forged-policy/) - [\*\*Anyone can look up my vehicle number and get my name and address\*\*Apps and websites show owner details from a registration number.](https://dpdpr.in/rights/scenarios/vehicle-number-lookup/) - [\*\*The hotel insisted on keeping a photocopy of my Aadhaar, or refused me a room over ID\*\*A hotel or homestay wanted to photocopy or photograph your full Aadhaar, or turned you away after seeing your ID.](https://dpdpr.in/rights/scenarios/hotel-aadhaar-photocopy/) - [\*\*Someone used my PAN or Aadhaar for a GST number, a company or a loan\*\*A GST registration, company, loan or tax notice shows up on your PAN or a family member's Aadhaar.](https://dpdpr.in/rights/scenarios/pan-aadhaar-misused/) [Full guide: Government services and Aadhaar](https://dpdpr.in/rights/government-aadhaar/) | [Back to all](#all) ## Stock brokers and investment apps (SEBI) - [\*\*Stock tip callers know I just opened a demat account\*\*Soon after opening a demat account, callers offer tips or advisory plans.](https://dpdpr.in/rights/scenarios/demat-tip-calls/) - [\*\*I was added to a WhatsApp investment group and lost money\*\*An 'expert' group showed profits on an app, and you cannot withdraw.](https://dpdpr.in/rights/scenarios/whatsapp-investment-group/) [Full guide: Stock brokers and investment apps (SEBI)](https://dpdpr.in/rights/stock-brokers/) | [Back to all](#all) ## Travel: airlines, trains, hotels and booking sites - [\*\*A self-drive car rental host has my licence, ID and number, and is misusing them\*\*You rented on a platform like Zoomcar where the car belongs to a private host, and the host now contacts you or misuses your documents.](https://dpdpr.in/rights/scenarios/self-drive-rental-host/) - [\*\*The car rental app's face check failed after I paid and I could not get my money back\*\*You paid for a self drive booking, then the app's identity check failed and the refund is stuck.](https://dpdpr.in/rights/scenarios/rental-face-check-refund/) - [\*\*A self drive rental kept my deposit and stopped responding\*\*Your security deposit was not refunded and support does not reply.](https://dpdpr.in/rights/scenarios/self-drive-deposit-kept/) - [\*\*The hotel insisted on keeping a photocopy of my Aadhaar, or refused me a room over ID\*\*A hotel or homestay wanted to photocopy or photograph your full Aadhaar, or turned you away after seeing your ID.](https://dpdpr.in/rights/scenarios/hotel-aadhaar-photocopy/) - [\*\*I found a hidden camera in a homestay, hostel or rented room\*\*You found a camera, or a device that looks like one, in a room you rented.](https://dpdpr.in/rights/scenarios/hidden-camera-in-stay/) - [\*\*I searched for my airline or travel refund helpline and the 'agent' took my money\*\*A number you found online claimed to be the airline or booking site and took a payment or remote access.](https://dpdpr.in/rights/scenarios/airline-refund-helpline-scam/) - [\*\*Someone used my PNR or booking details to cancel or steal my tickets\*\*Your booking was cancelled or changed by someone else using the PNR and your name.](https://dpdpr.in/rights/scenarios/pnr-misused/) - [\*\*A travel or visa agent kept my passport or misused my documents\*\*An agent will not return your passport, or used your documents for something else.](https://dpdpr.in/rights/scenarios/travel-agent-kept-passport/) [Full guide: Travel: airlines, trains, hotels and booking sites](https://dpdpr.in/rights/travel/) | [Back to all](#all) ## Dating and matrimony apps - [\*\*Someone made a fake profile using my name or photos\*\*An account impersonates you or uses your photos.](https://dpdpr.in/rights/scenarios/fake-social-account/) - [\*\*My matrimony profile showed up on other sites or reached strangers\*\*Your profile, photos or number appear elsewhere, or strangers contact you.](https://dpdpr.in/rights/scenarios/matrimony-profile-copied/) - [\*\*A fake profile on a matrimony site cheated me\*\*Someone built trust through a matrimony or dating profile, then asked for money.](https://dpdpr.in/rights/scenarios/fake-matrimony-profile-cheated/) - [\*\*I am being blackmailed with an intimate video call\*\*Someone recorded or faked an intimate video call and demands money.](https://dpdpr.in/rights/scenarios/video-call-blackmail/) [Full guide: Dating and matrimony apps](https://dpdpr.in/rights/dating-matrimony/) | [Back to all](#all) ## Vehicles: dealers, registration data and car rentals - [\*\*Before my car insurance renewal, dozens of agents call and WhatsApp me\*\*Weeks before your motor policy expires, agents from many companies call with your car and policy details.](https://dpdpr.in/rights/scenarios/car-insurance-renewal-calls/) - [\*\*After buying a new car I get roadside assistance, resort and holiday package calls\*\*Soon after registering a new vehicle, callers know your car, registration and address.](https://dpdpr.in/rights/scenarios/new-car-calls/) - [\*\*Anyone can look up my vehicle number and get my name and address\*\*Apps and websites show owner details from a registration number.](https://dpdpr.in/rights/scenarios/vehicle-number-lookup/) - [\*\*I listed my car for sale and got flooded by dealers and brokers\*\*After one listing on a car selling site, dealers call all day, even after it is sold.](https://dpdpr.in/rights/scenarios/car-listed-for-sale-calls/) - [\*\*The dealership or service centre keeps my KYC copies and my data leaks from there\*\*A dealer has copies of your Aadhaar, PAN and address, and you suspect leaks.](https://dpdpr.in/rights/scenarios/dealer-keeps-kyc-copies/) - [\*\*A message says my FASTag, electricity or utility will be cut unless I click a link\*\*An urgent SMS or WhatsApp says your service will stop tonight unless you pay or update details.](https://dpdpr.in/rights/scenarios/fastag-electricity-cut-message/) - [\*\*The car rental app's face check failed after I paid and I could not get my money back\*\*You paid for a self drive booking, then the app's identity check failed and the refund is stuck.](https://dpdpr.in/rights/scenarios/rental-face-check-refund/) - [\*\*As a host, my car was taken by someone who did not match the account\*\*You list your car on a sharing platform, and the person who took it is not the verified guest.](https://dpdpr.in/rights/scenarios/host-car-taken-by-other/) - [\*\*A self drive rental kept my deposit and stopped responding\*\*Your security deposit was not refunded and support does not reply.](https://dpdpr.in/rights/scenarios/self-drive-deposit-kept/) [Full guide: Vehicles: dealers, registration data and car rentals](https://dpdpr.in/rights/vehicles/) | [Back to all](#all) ## Property portals, brokers, landlords and rentals - [\*\*The movers app subcontracted my move and I could not get support\*\*You booked packers and movers through an app, a different firm turned up, and things went wrong.](https://dpdpr.in/rights/scenarios/movers-subcontracted/) - [\*\*I found a hidden camera in a homestay, hostel or rented room\*\*You found a camera, or a device that looks like one, in a room you rented.](https://dpdpr.in/rights/scenarios/hidden-camera-in-stay/) - [\*\*I viewed one property on a portal and dozens of brokers started calling\*\*After one enquiry or a premium plan on a property site, brokers call nonstop.](https://dpdpr.in/rights/scenarios/property-portal-broker-calls/) - [\*\*Brokers posted my property without asking me\*\*Your flat or house appears on a portal, with photos, listed by someone you never authorised.](https://dpdpr.in/rights/scenarios/broker-posted-my-property/) - [\*\*How do I get my number off property portals?\*\*You want your number removed from portals and broker lists.](https://dpdpr.in/rights/scenarios/remove-number-property-portal/) - [\*\*I lost my deposit to a fake rental listing in a WhatsApp group\*\*Someone posted a flat, took a token amount or deposit, and vanished.](https://dpdpr.in/rights/scenarios/fake-rental-listing-deposit/) - [\*\*My landlord shared my personal details with others\*\*Your landlord passed your ID, phone or rent details to brokers, neighbours or strangers.](https://dpdpr.in/rights/scenarios/landlord-shared-my-details/) - [\*\*A rental or society app leaked user data\*\*A rental, flat sharing or society app reported or was accused of a data leak.](https://dpdpr.in/rights/scenarios/rental-app-data-leak/) [Full guide: Property portals, brokers, landlords and rentals](https://dpdpr.in/rights/property-rentals/) | [Back to all](#all)